Return Policy

RETURNS

 

Withdrawal Right

You have the right to return your order in whole or in part within fifteen (15) working days from the date you receive it, as provided at the terms of use but you should inform us by email within a week from the moment you receive your package.

 

Contractual Withdrawal

In addition to the statutory right of withdrawal, we grant to the consumer a period of 14 days from delivery confirmation to return the product. In such case please make sure your items are returned new, unused and with all “Susurrous Clothing” garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to the customer. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon the approval on behalf of “Susurrous Clothing” under the abovementioned conditions. Any return delivery costs shall be borne by the customer and we shall refund the value of the returned products within 30 calendar days in the same way your payment was done.

 

REPLACEMENT

 

In case you wish to change size, color or you want another product, you need to return such product to the company as further described above without complete a new order. In all cases you have to email us first and let us know what do you want.

REFUND

 

You can exchange your item within 10 days of receiving your order.

The replacement product can only be accepted if it is in the original-factory condition.

The request for replacement of a product must be made within 7 calendar days of received by mail (info@susurrousclothing.com)

or else you can contact us +30 6981695428